Reservations
(การจอง)
Definition
Reservations (การจอง) Hard Skill
The ability to manage and process bookings effectively for services such as hotels, flights, or events, ensuring accurate record-keeping and customer satisfaction.
Expertise Level
Level 1
Basic
1. Understands basic reservation processes and terminology.
2. Can enter and confirm simple bookings using reservation systems.
3. Communicates reservation details clearly to customers.
Level 2
Intermediate
1. Manages multiple reservations, including modifications and cancellations.
2. Handles payment and billing associated with bookings accurately.
3. Resolves common client issues regarding reservations effectively.
Level 3
Advanced
1. Coordinates complex reservation scenarios involving multiple services or special requests.
2. Optimizes reservation systems to improve efficiency and customer experience.
3. Analyzes booking trends and provides insights for strategic planning.
