After-Sales
(บริการหลังการขาย)
Definition
After-Sales (บริการหลังการขาย) Hard Skill
After-Sales refers to the support and services provided to customers following the purchase of a product or service, ensuring customer satisfaction and fostering long-term relationships.
Expertise Level
Level 1
Basic
1. Responds to basic customer inquiries post-purchase.
2. Provides standard information about product use and maintenance.
3. Handles simple requests and directs customers to appropriate resources.
Level 2
Intermediate
1. Manages customer complaints and resolves common issues effectively.
2. Coordinates with internal teams to ensure timely support.
3. Provides tailored advice and follow-up to improve customer experience.
Level 3
Advanced
1. Develops and implements after-sales strategies to enhance customer loyalty.
2. Analyzes customer feedback and service metrics to drive continuous improvement.
3. Leads cross-functional teams to innovate and improve after-sales services.
