Airline Reservations
(การจองตั๋วเครื่องบิน)
Definition
Airline Reservations (การจองตั๋วเครื่องบิน) Soft Skill
The skill of managing and processing flight bookings using airline reservation systems, ensuring accurate ticketing and customer service.
Expertise Level
Level 1
Basic
1. Can navigate basic airline reservation software to enter passenger details.
2. Understands standard booking procedures and fare types.
3. Able to issue simple flight tickets accurately.
Level 2
Intermediate
1. Can manage complex itineraries including multi-leg and multi-airline bookings.
2. Able to handle ticket changes, cancellations, and refunds with system tools.
3. Understands airline policies and loyalty program integrations.
Level 3
Advanced
1. Can troubleshoot reservation system errors and resolve booking conflicts.
2. Provides expert advice on fare optimization and route planning.
3. Capable of training others in using advanced reservation and ticketing systems.
