Amadeus Altéa Customer Management System (CMS)
(ระบบจัดการลูกค้า Amadeus Altéa (CMS))
Definition
Amadeus Altéa Customer Management System (CMS) (ระบบจัดการลูกค้า Amadeus Altéa (CMS)) Tool
Amadeus Altéa Customer Management System (CMS) is an integrated software solution used by airlines and travel companies for managing customer information, reservations, and service operations efficiently.
Expertise Level
Level 1
Basic
1. Understands the basic interface and navigation of the Altéa CMS.
2. Can retrieve and view simple customer profiles and reservation details.
3. Familiar with basic booking and ticketing procedures.
Level 2
Intermediate
1. Able to manage and modify customer reservations including changes and cancellations.
2. Capable of handling special service requests and passenger profiles.
3. Understands integration with other airline service modules within Altéa.
Level 3
Advanced
1. Expert in troubleshooting complex reservation and customer data issues within Altéa CMS.
2. Capable of training others and optimizing workflow using the system's advanced functionalities.
3. Able to generate detailed reports and analyze customer data for strategic decision-making.
