Application Support
(การสนับสนุนแอปพลิเคชัน)
Definition
Application Support (การสนับสนุนแอปพลิเคชัน) Hard Skill
The skill of providing technical assistance, troubleshooting, and maintenance for software applications to ensure they operate efficiently and meet user needs.
Expertise Level
Level 1
Basic
1. Understands basic functions and features of supported applications.
2. Can assist users with common and simple application issues.
3. Follows standardized procedures for logging and escalating issues.
Level 2
Intermediate
1. Troubleshoots and resolves moderately complex application issues.
2. Analyzes error logs and system behaviors to identify root causes.
3. Provides user training and documentation support.
4. Coordinates with development teams for bug fixes and updates.
Level 3
Advanced
1. Designs and implements support processes and best practices for applications.
2. Leads incident management and complex problem resolution.
3. Integrates application support with IT infrastructure and business workflows.
4. Provides strategic recommendations for application improvements and upgrades.
