BMC Remedy Ticketing System
(ระบบบัตรงาน BMC Remedy)
Definition
BMC Remedy Ticketing System (ระบบบัตรงาน BMC Remedy) Tool
A software tool used for IT service management that helps track, manage, and resolve incidents, problems, and service requests efficiently.
Expertise Level
Level 1
Basic
1. Understands basic navigation and interface of BMC Remedy.
2. Can create and update simple tickets with accurate information.
3. Familiar with ticket status and priority fields.
Level 2
Intermediate
1. Manages and escalates tickets according to workflow policies.
2. Uses reporting and filtering tools to monitor ticket progress.
3. Understands integration with other ITSM processes.
Level 3
Advanced
1. Configures and customizes BMC Remedy workflows and forms.
2. Analyzes ticket data to improve service management processes.
3. Trains others and provides expert support on system usage.
