Business Process Outsourcing (BPO)
(การจ้างงานภายนอกกระบวนการธุรกิจ (BPO))
Definition
Business Process Outsourcing (BPO) (การจ้างงานภายนอกกระบวนการธุรกิจ (BPO)) Hard Skill
Business Process Outsourcing (BPO) refers to the practice of contracting specific business functions or processes to external service providers to improve efficiency and reduce costs.
Expertise Level
Level 1
Basic
1. Understands the basic concept and purpose of BPO.
2. Can identify common business processes suitable for outsourcing.
3. Recognizes the benefits and potential risks of BPO.
Level 2
Intermediate
1. Can assist in the selection and evaluation of BPO service providers.
2. Understands key performance indicators (KPIs) used in BPO agreements.
3. Manages basic coordination and communication between internal teams and BPO partners.
Level 3
Advanced
1. Leads the design and implementation of BPO strategies aligned with business goals.
2. Monitors and optimizes BPO processes to ensure continuous improvement.
3. Manages complex relationships and negotiations with multiple BPO vendors.
