Business Support Systems (BSS)
(ระบบสนับสนุนธุรกิจ (BSS))
Definition
Business Support Systems (BSS) (ระบบสนับสนุนธุรกิจ (BSS)) Soft Skill
Business Support Systems (BSS) are the tools and software that support key business activities such as customer management, billing, order processing, and product management to ensure smooth operational workflows and service delivery.
Expertise Level
Level 1
Basic
1. Understands the basic functions and purpose of BSS.
2. Can navigate simple BSS interfaces and perform basic tasks such as viewing customer accounts.
3. Aware of common BSS components like billing and order management.
Level 2
Intermediate
1. Can operate multiple BSS modules including customer management and billing.
2. Able to troubleshoot and resolve common issues within BSS.
3. Understands data flow between BSS and other business systems.
Level 3
Advanced
1. Can customize and optimize BSS workflows to improve business processes.
2. Integrates BSS with other enterprise systems for seamless data exchange.
3. Analyzes BSS data to support strategic decision-making and business growth.
