Car Rental
(การเช่ารถ)
Definition
Car Rental (การเช่ารถ) Hard Skill
The skill of managing the rental process for vehicles, including customer service, booking, vehicle maintenance coordination, and adherence to company policies and legal requirements.
Expertise Level
Level 1
Basic
1. Understands basic procedures for renting a vehicle.
2. Can assist customers with simple booking and rental inquiries.
3. Familiar with common vehicle types and rental terms.
Level 2
Intermediate
1. Manages rental bookings and vehicle availability efficiently.
2. Handles customer issues and rental agreements accurately.
3. Coordinates basic maintenance and vehicle condition checks.
Level 3
Advanced
1. Oversees the entire rental operation ensuring compliance with policies and legal regulations.
2. Develops strategies to improve rental services and customer satisfaction.
3. Manages complex issues such as accident reports, insurance claims, and vehicle fleets.
