Client Focus
(การมุ่งเน้นลูกค้า)
Definition
Client Focus (การมุ่งเน้นลูกค้า) Soft Skill
The ability to understand and prioritize the needs, expectations, and satisfaction of clients to build strong, lasting relationships and deliver exceptional service or solutions.
Expertise Level
Level 1
Basic
1. Recognizes basic client needs and responds politely.
2. Demonstrates friendliness and attentiveness in client interactions.
3. Follows established procedures for handling client requests.
Level 2
Intermediate
1. Identifies and anticipates client needs to provide appropriate solutions.
2. Builds rapport and trust through active listening and effective communication.
3. Handles client feedback constructively to improve service delivery.
Level 3
Advanced
1. Proactively develops client-focused strategies to enhance satisfaction and loyalty.
2. Leverages deep understanding of client business and industry trends to tailor solutions.
3. Champions client advocacy within the organization and drives continuous improvement.
