Client Liaison
(การประสานงานกับลูกค้า)
Definition
Client Liaison (การประสานงานกับลูกค้า) Soft Skill
The ability to effectively communicate and coordinate with clients to understand their needs, manage expectations, and ensure satisfaction throughout the business relationship.
Expertise Level
Level 1
Basic
1. Communicates clearly and politely with clients.
2. Understands basic client needs and relays information to the team.
3. Responds to client inquiries in a timely manner.
Level 2
Intermediate
1. Builds positive client relationships through regular follow-ups.
2. Manages client expectations by providing accurate updates and solutions.
3. Coordinates between client and internal teams to ensure project alignment.
Level 3
Advanced
1. Anticipates client needs and proposes proactive solutions.
2. Handles complex or sensitive client issues with professionalism and tact.
3. Leads client negotiations and fosters long-term partnerships.
