Client Rapport
(การสร้างความสัมพันธ์กับลูกค้า)
Definition
Client Rapport (การสร้างความสัมพันธ์กับลูกค้า) Soft Skill
The ability to build and maintain positive, trust-based relationships with clients through effective communication and empathy.
Expertise Level
Level 1
Basic
1. Greets clients politely and professionally.
2. Listens attentively to client needs and concerns.
3. Maintains a friendly and approachable demeanor.
Level 2
Intermediate
1. Builds trust by consistently meeting client expectations.
2. Shows empathy and understanding to client emotions and situations.
3. Engages in meaningful conversations to understand client goals.
Level 3
Advanced
1. Anticipates client needs and proactively offers solutions.
2. Develops long-term relationships that encourage client loyalty.
3. Effectively manages difficult conversations and resolves conflicts diplomatically.
