Cold Calling
(การโทรหาลูกค้าใหม่)
Definition
Cold Calling (การโทรหาลูกค้าใหม่) Hard Skill
Cold calling is the practice of contacting potential customers who have had no prior interaction with the salesperson to generate interest and initiate a sales conversation.
Expertise Level
Level 1
Basic
1. Understands the basic purpose of cold calling.
2. Can follow a simple script to introduce products or services.
3. Is able to make calls confidently despite initial rejections.
Level 2
Intermediate
1. Can adapt the script based on customer responses.
2. Effectively handles objections and maintains engagement.
3. Shows an understanding of customer needs and tailors the conversation accordingly.
Level 3
Advanced
1. Can build rapport quickly and create personalized sales pitches.
2. Utilizes data and customer insights to target calls strategically.
3. Consistently converts cold calls into qualified leads and sales opportunities.
