Complaint Investigations
(การสืบสวนข้อร้องเรียน)
Definition
Complaint Investigations (การสืบสวนข้อร้องเรียน) Hard Skill
The systematic process of examining complaints to identify root causes, gather evidence, and resolve issues fairly and efficiently.
Expertise Level
Level 1
Basic
1. Understands the basic steps of complaint investigation.
2. Can collect and document initial complaint information accurately.
3. Recognizes the importance of confidentiality and impartiality.
Level 2
Intermediate
1. Conducts thorough investigations including interviewing involved parties.
2. Analyzes evidence objectively to determine facts.
3. Prepares clear and detailed investigation reports.
Level 3
Advanced
1. Leads complex complaint investigations with multiple stakeholders.
2. Develops strategies to prevent recurrence of issues based on findings.
3. Ensures compliance with legal and organizational standards throughout the investigation process.
