Computer Aided Dispatch
(ระบบส่งคำสั่งด้วยคอมพิวเตอร์)
Definition
Computer Aided Dispatch (ระบบส่งคำสั่งด้วยคอมพิวเตอร์) Tool
A technology-based system that supports dispatchers in efficiently managing and coordinating emergency response by automating the dispatching process and providing real-time information.
Expertise Level
Level 1
Basic
1. Understands the fundamental functions of Computer Aided Dispatch (CAD) systems.
2. Can operate basic dispatch software to input and retrieve information.
3. Follows standard procedures for logging and updating incident reports.
Level 2
Intermediate
1. Efficiently manages multiple dispatch calls using the CAD system.
2. Interprets and analyzes data from the system to prioritize emergency responses.
3. Communicates effectively with field units through the system’s tools.
Level 3
Advanced
1. Optimizes dispatch operations by customizing CAD workflows and integrating advanced features.
2. Analyzes complex incident data to support strategic decision-making and resource allocation.
3. Trains and supports other staff in the effective use and troubleshooting of CAD systems.
