Conflict Resolution
(การแก้ไขความขัดแย้ง)
Definition
Conflict Resolution (การแก้ไขความขัดแย้ง) Soft Skill
The ability to effectively manage and resolve disagreements or disputes between individuals or groups through communication, negotiation, and problem-solving techniques.
Expertise Level
Level 1
Basic
1. Recognizes signs of conflict early.
2. Listens actively to understand different perspectives.
3. Remains calm and respectful during disagreements.
Level 2
Intermediate
1. Facilitates open and constructive communication between parties.
2. Uses negotiation techniques to find mutually acceptable solutions.
3. Identifies underlying issues causing the conflict.
Level 3
Advanced
1. Designs and implements conflict resolution strategies in complex situations.
2. Mediates and resolves high-stakes disputes effectively.
3. Promotes a culture of collaboration and proactive conflict management.
