Customer Contact
(การติดต่อกับลูกค้า)
Definition
Customer Contact (การติดต่อกับลูกค้า) Hard Skill
The ability to effectively communicate and engage with customers to address their needs, provide information, and enhance their experience.
Expertise Level
Level 1
Basic
1. Can greet customers politely and respond to basic inquiries.
2. Understands the importance of friendly and clear communication.
3. Can follow standard scripts or guidelines when interacting with customers.
Level 2
Intermediate
1. Handles customer questions and concerns effectively with empathy.
2. Able to adapt communication style to different customer types.
3. Proactively provides relevant information and solutions.
Level 3
Advanced
1. Manages complex customer interactions and resolves conflicts professionally.
2. Builds strong relationships to foster customer loyalty.
3. Utilizes feedback to improve customer service processes and outcomes.
