Customer Data Integration
(การรวมข้อมูลลูกค้า)
Definition
Customer Data Integration (การรวมข้อมูลลูกค้า) Soft Skill
The process of consolidating customer information from multiple sources to create a unified and accurate view that enhances customer understanding and service.
Expertise Level
Level 1
Basic
1. Understands the importance of customer data integration.
2. Can identify basic customer data sources.
3. Assists in collecting customer data from standard systems.
Level 2
Intermediate
1. Able to consolidate customer data from multiple systems.
2. Ensures data consistency and accuracy during integration.
3. Uses tools to cleanse and validate customer information.
Level 3
Advanced
1. Designs and manages complex customer data integration strategies.
2. Optimizes data workflows for real-time unified customer views.
3. Ensures compliance with data privacy and security standards.
