Customer Engagement
(การมีส่วนร่วมกับลูกค้า)
Definition
Customer Engagement (การมีส่วนร่วมกับลูกค้า) Soft Skill
The ability to actively interact with customers in meaningful ways to build strong relationships, enhance satisfaction, and encourage loyalty.
Expertise Level
Level 1
Basic
1. Understands the importance of customer interaction.
2. Responds politely and promptly to customer inquiries.
3. Recognizes basic customer needs and preferences.
Level 2
Intermediate
1. Builds rapport with customers through effective communication.
2. Identifies customer needs and offers appropriate solutions.
3. Engages customers to encourage feedback and repeat business.
Level 3
Advanced
1. Creates personalized engagement strategies to deepen customer loyalty.
2. Analyzes customer behavior to proactively address needs and concerns.
3. Leads initiatives that improve overall customer experience and retention.
