Customer-Focused Selling
(การขายที่เน้นลูกค้าเป็นศูนย์กลาง)
Definition
Customer-Focused Selling (การขายที่เน้นลูกค้าเป็นศูนย์กลาง) Soft Skill
The ability to understand customer needs and preferences to tailor sales approaches that maximize customer satisfaction and foster long-term relationships.
Expertise Level
Level 1
Basic
1. Recognizes the importance of customer needs in the sales process.
2. Can listen actively to basic customer inquiries.
3. Provides relevant product or service information to customers.
Level 2
Intermediate
1. Assesses and anticipates customer preferences during interactions.
2. Adapts sales messaging to align with specific customer needs.
3. Builds rapport to enhance customer trust and engagement.
Level 3
Advanced
1. Develops customized sales strategies based on deep customer insights.
2. Proactively addresses customer concerns and adds value in the sales process.
3. Leverages customer feedback to continuously improve sales approaches and strengthen loyalty.
