Customer-Focused Service
(การให้บริการที่มุ่งเน้นลูกค้า)
Definition
Customer-Focused Service (การให้บริการที่มุ่งเน้นลูกค้า) Soft Skill
The ability to understand and meet the needs of customers by providing attentive, respectful, and personalized service to enhance customer satisfaction and loyalty.
Expertise Level
Level 1
Basic
1. Greets customers politely and listens to their basic needs.
2. Provides clear and friendly responses to common inquiries.
3. Demonstrates a positive attitude toward customer interactions.
Level 2
Intermediate
1. Anticipates customer needs and offers appropriate solutions.
2. Handles customer complaints effectively and seeks to resolve issues promptly.
3. Builds rapport and maintains consistent communication with customers.
Level 3
Advanced
1. Designs and implements customer-centered service improvements.
2. Leverages customer feedback to drive strategic service initiatives.
3. Mentors others in delivering exceptional customer service experiences.
