Customer Follow-Up
(การติดตามลูกค้า)
Definition
Customer Follow-Up (การติดตามลูกค้า) Soft Skill
The ability to maintain ongoing communication with customers after a service or sale to ensure satisfaction, resolve issues, and build lasting relationships.
Expertise Level
Level 1
Basic
1. Follows up with customers in a timely manner after initial contact.
2. Records basic customer feedback and requests.
3. Responds politely and professionally to customer inquiries.
Level 2
Intermediate
1. Proactively checks in with customers to ensure ongoing satisfaction.
2. Identifies and addresses minor issues before they escalate.
3. Maintains organized records of customer interactions for follow-up purposes.
Level 3
Advanced
1. Builds strong customer relationships through consistent and personalized follow-up.
2. Proactively anticipates customer needs and offers tailored solutions.
3. Utilizes customer feedback to improve processes and enhance customer experience.
