Customer Interaction
(การติดต่อสื่อสารกับลูกค้า)
Definition
Customer Interaction (การติดต่อสื่อสารกับลูกค้า) Hard Skill
The ability to effectively communicate, engage, and respond to customers in a professional and helpful manner to ensure satisfaction and build positive relationships.
Expertise Level
Level 1
Basic
1. Can greet customers politely and answer basic questions.
2. Understands common customer needs and standard responses.
3. Maintains a friendly and approachable demeanor.
Level 2
Intermediate
1. Handles a variety of customer inquiries and provides suitable solutions.
2. Can manage customer concerns and complaints effectively.
3. Uses positive language and active listening to engage customers.
Level 3
Advanced
1. Builds and maintains long-term customer relationships.
2. Anticipates customer needs and proactively offers personalized solutions.
3. Handles complex or difficult interactions with professionalism and empathy.
