Customer Relations
(การดูแลลูกค้า)
Definition
Customer Relations (การดูแลลูกค้า) Hard Skill
Customer Relations refers to the practices and skills involved in managing interactions and building positive relationships with customers to ensure satisfaction and loyalty.
Expertise Level
Level 1
Basic
1. Can communicate politely and clearly with customers.
2. Understands basic customer service principles.
3. Handles simple customer inquiries and requests.
Level 2
Intermediate
1. Manages customer interactions effectively under typical situations.
2. Resolves common customer issues with appropriate solutions.
3. Maintains positive relationships to encourage repeat business.
Level 3
Advanced
1. Handles complex and sensitive customer situations with professionalism.
2. Develops strategies to improve customer satisfaction and loyalty.
3. Uses feedback to enhance customer service processes and outcomes.
