Customer Satisfaction
(ความพึงพอใจของลูกค้า)
Definition
Customer Satisfaction (ความพึงพอใจของลูกค้า) Soft Skill
The ability to consistently meet or exceed customer expectations by delivering quality service and support, ensuring positive experiences and loyalty.
Expertise Level
Level 1
Basic
1. Understands the importance of customer satisfaction.
2. Responds politely and promptly to basic customer inquiries.
3. Follows instructions to address common customer needs.
Level 2
Intermediate
1. Can identify customer needs and tailor responses accordingly.
2. Handles customer complaints effectively to maintain satisfaction.
3. Proactively seeks feedback to improve service quality.
Level 3
Advanced
1. Consistently exceeds customer expectations to foster loyalty.
2. Develops and implements strategies to enhance overall customer satisfaction.
3. Leads initiatives to measure and improve customer experience continuously.
