Customer Service
(การบริการลูกค้า)
Definition
Customer Service (การบริการลูกค้า) Soft Skill
The ability to effectively assist and engage with customers by understanding their needs, providing timely solutions, and maintaining a positive relationship.
Expertise Level
Level 1
Basic
1. Can communicate politely and clearly with customers.
2. Understands basic customer needs and questions.
3. Handles simple inquiries and directs customers appropriately.
Level 2
Intermediate
1. Responds effectively to a variety of customer concerns and complaints.
2. Uses problem-solving skills to provide satisfactory solutions.
3. Maintains professionalism and positive attitude in challenging situations.
Level 3
Advanced
1. Proactively identifies and anticipates customer needs to improve experience.
2. Handles complex and escalated issues with effective resolution.
3. Builds long-term customer relationships and advocates for customer satisfaction.
