Customer Service Management
(การจัดการบริการลูกค้า)
Definition
Customer Service Management (การจัดการบริการลูกค้า) Hard Skill
The ability to oversee and enhance the customer service process, ensuring customer satisfaction, efficient problem resolution, and building long-term customer relationships.
Expertise Level
Level 1
Basic
1. Understands basic customer service principles and etiquette.
2. Responds to customer inquiries courteously and promptly.
3. Can handle simple service issues or escalate appropriately.
Level 2
Intermediate
1. Manages customer service processes to improve efficiency.
2. Resolves moderately complex customer complaints and issues.
3. Coordinates with teams to ensure consistent service quality.
Level 3
Advanced
1. Develops and implements customer service strategies to enhance satisfaction and loyalty.
2. Leads teams to deliver exceptional service and innovative solutions for customer needs.
3. Analyzes customer feedback and metrics to drive continuous improvement.
