Customer Service Operations
(การดำเนินงานบริการลูกค้า)
Definition
Customer Service Operations (การดำเนินงานบริการลูกค้า) Hard Skill
The processes and activities involved in managing and delivering effective customer service to ensure customer satisfaction and operational efficiency.
Expertise Level
Level 1
Basic
1. Understands basic customer service procedures and protocols.
2. Can handle routine customer inquiries and requests.
3. Familiar with common customer service tools and systems.
Level 2
Intermediate
1. Manages customer service workflows to improve response time and quality.
2. Resolves complex customer issues with appropriate escalation processes.
3. Analyzes customer feedback to identify operational improvements.
Level 3
Advanced
1. Designs and implements customer service strategies aligned with business goals.
2. Leads process optimization initiatives to enhance customer experience and operational efficiency.
3. Utilizes advanced data analytics to predict customer needs and proactively address issues.
