Customer Service Representatives
(ตัวแทนบริการลูกค้า)
Definition
Customer Service Representatives (ตัวแทนบริการลูกค้า) Hard Skill
Customer Service Representatives are professionals who interact with customers to provide information, resolve issues, and ensure a positive customer experience through effective communication and problem-solving.
Expertise Level
Level 1
Basic
1. Can respond to basic customer inquiries with clear and polite communication.
2. Understands company products and services to provide accurate information.
3. Handles simple customer concerns following standard procedures.
Level 2
Intermediate
1. Effectively resolves common customer issues and escalates complex cases appropriately.
2. Demonstrates active listening and empathy to understand customer needs.
3. Uses multiple communication channels to assist customers efficiently.
Level 3
Advanced
1. Handles complex customer issues with strategic problem-solving and conflict resolution skills.
2. Coaches and supports junior representatives to improve overall team performance.
3. Analyzes customer feedback to identify trends and recommend service improvements.
