Customer Service Systems
(ระบบบริการลูกค้า)
Definition
Customer Service Systems (ระบบบริการลูกค้า) Hard Skill
Customer Service Systems refer to the software and technological tools used to manage customer interactions, support requests, and service delivery efficiently.
Expertise Level
Level 1
Basic
1. Familiar with basic functions of common customer service software.
2. Can log and track customer inquiries using the system.
3. Understands how to access customer information within the system.
Level 2
Intermediate
1. Able to efficiently manage customer cases and escalate issues within the system.
2. Utilizes system features to generate basic reports and insights about customer interactions.
3. Integrates customer service systems with other business tools to enhance workflow.
Level 3
Advanced
1. Customizes and optimizes customer service system workflows to improve customer satisfaction.
2. Analyzes advanced data and system metrics to identify trends and improve service processes.
3. Leads system implementation or upgrades and trains team members on best practices.
