Customer Service Training
(การฝึกอบรมบริการลูกค้า)
Definition
Customer Service Training (การฝึกอบรมบริการลูกค้า) Hard Skill
Customer Service Training involves teaching employees the skills and knowledge required to provide excellent service to customers, ensuring satisfaction and fostering positive relationships.
Expertise Level
Level 1
Basic
1. Understands fundamental customer service principles.
2. Can communicate politely and effectively with customers.
3. Recognizes common customer inquiries and concerns.
Level 2
Intermediate
1. Effectively handles a variety of customer issues and complaints.
2. Applies problem-solving skills to resolve customer concerns promptly.
3. Demonstrates empathy and builds rapport with customers.
Level 3
Advanced
1. Trains and mentors others in customer service best practices.
2. Designs strategies to enhance overall customer experience.
3. Analyzes customer feedback and implements improvements.
