Customer Support
(การสนับสนุนลูกค้า)
Definition
Customer Support (การสนับสนุนลูกค้า) Soft Skill
Customer Support involves assisting customers by addressing their questions, resolving issues, and ensuring a positive experience with products or services.
Expertise Level
Level 1
Basic
1. Can respond politely to common customer inquiries.
2. Understands basic product or service information.
3. Follows standard procedures for handling simple issues.
Level 2
Intermediate
1. Handles more complex customer questions and complaints.
2. Uses appropriate communication techniques to de-escalate situations.
3. Provides clear instructions and guidance for problem resolution.
Level 3
Advanced
1. Manages difficult and sensitive customer interactions professionally.
2. Anticipates customer needs and proactively offers solutions.
3. Contributes to improving customer support processes and policies.
