Defect Management
(การจัดการข้อบกพร่อง)
Definition
Defect Management (การจัดการข้อบกพร่อง) Soft Skill
The process of identifying, documenting, analyzing, and resolving defects or issues in products or processes to ensure quality and continuous improvement.
Expertise Level
Level 1
Basic
1. Can recognize and report simple defects clearly.
2. Understands the importance of documenting defects.
3. Follows basic procedures for defect tracking.
Level 2
Intermediate
1. Analyzes defects to determine root causes.
2. Coordinates with teams to prioritize defect resolution.
3. Maintains accurate defect logs and status updates.
Level 3
Advanced
1. Implements defect prevention strategies based on data analysis.
2. Leads defect management processes and continuous improvement initiatives.
3. Evaluates overall product quality and recommends systemic solutions.
