Defect Tracking
(การติดตามข้อบกพร่อง)
Definition
Defect Tracking (การติดตามข้อบกพร่อง) Soft Skill
The systematic process of identifying, documenting, and managing defects or issues in products or processes to ensure timely resolution and quality improvement.
Expertise Level
Level 1
Basic
1. Understands what defect tracking is and its importance.
2. Can record simple defects with necessary details.
3. Uses basic tools or templates for logging defects.
Level 2
Intermediate
1. Can categorize and prioritize defects accurately.
2. Tracks defect status throughout the resolution process.
3. Communicates defect information effectively with team members.
Level 3
Advanced
1. Implements and optimizes defect tracking systems and workflows.
2. Analyzes defect trends to identify root causes and improvement areas.
3. Leads teams in defect management to minimize impact on project timelines and quality.
