Desk Top Support
(การสนับสนุนเดสก์ท็อป)
Definition
Desk Top Support (การสนับสนุนเดสก์ท็อป) Soft Skill
Desk Top Support involves providing technical assistance to end-users for hardware, software, and network issues related to desktop computing environments, ensuring smooth operation and quick problem resolution.
Expertise Level
Level 1
Basic
1. Can perform basic troubleshooting for common desktop hardware and software issues.
2. Assists users with password resets and access problems.
3. Understands how to use ticketing systems for reporting problems.
Level 2
Intermediate
1. Diagnoses and resolves more complex hardware and software issues.
2. Installs and configures desktop applications and operating systems.
3. Provides remote support to troubleshoot and resolve user problems efficiently.
Level 3
Advanced
1. Manages and optimizes desktop infrastructure including hardware upgrades and system imaging.
2. Develops and implements standard operating procedures for desktop support processes.
3. Leads troubleshooting efforts for escalated and critical desktop environment issues.
