Desktop Support
(การสนับสนุนเดสก์ท็อป)
Definition
Desktop Support (การสนับสนุนเดสก์ท็อป) Hard Skill
Desktop Support involves providing technical assistance and troubleshooting for end-user computer systems, including hardware, software, and network issues to ensure smooth operation.
Expertise Level
Level 1
Basic
1. Can assist users with basic hardware and software issues.
2. Understands common operating system features and settings.
3. Able to install and configure standard applications under supervision.
Level 2
Intermediate
1. Can diagnose and resolve intermediate hardware, software, and network issues independently.
2. Able to configure devices such as printers and peripherals.
3. Provides user training and documentation for common technical problems.
Level 3
Advanced
1. Can manage complex desktop environments, including remote support and system upgrades.
2. Implements and maintains security protocols and backups for user systems.
3. Leads troubleshooting efforts and mentors junior support staff.
