Desktop Support Management
(การจัดการฝ่ายสนับสนุนเดสก์ท็อป)
Definition
Desktop Support Management (การจัดการฝ่ายสนับสนุนเดสก์ท็อป) Hard Skill
The ability to oversee and manage desktop support operations, ensuring effective resolution of hardware and software issues for end-users while maintaining system functionality and user satisfaction.
Expertise Level
Level 1
Basic
1. Understands common desktop hardware and software issues.
2. Can provide basic troubleshooting support to end-users.
3. Follows established procedures for incident reporting.
Level 2
Intermediate
1. Manages multiple desktop support requests efficiently.
2. Coordinates with other IT teams to resolve complex issues.
3. Implements software updates and system configurations.
4. Monitors user satisfaction and feedback to improve service.
Level 3
Advanced
1. Leads the desktop support team and oversees daily operations.
2. Develops and implements policies to enhance desktop support services.
3. Analyzes support trends to proactively prevent issues.
4. Manages vendor relationships and technology upgrades.
