Deviation Management
(การจัดการความเบี่ยงเบน)
Definition
Deviation Management (การจัดการความเบี่ยงเบน) Hard Skill
The process of identifying, documenting, analyzing, and resolving deviations from standard procedures or expectations to maintain quality and compliance in operations.
Expertise Level
Level 1
Basic
1. Can recognize and report simple deviations in procedures.
2. Understands basic documentation requirements for deviations.
3. Follows instructions to escalate deviation cases appropriately.
Level 2
Intermediate
1. Can analyze causes of deviations and suggest corrective actions.
2. Prepares detailed deviation reports complying with regulatory standards.
3. Coordinates with relevant teams to address and resolve deviations.
Level 3
Advanced
1. Leads deviation investigations and implements preventive strategies.
2. Develops and improves deviation management processes and systems.
3. Ensures full compliance and facilitates continuous improvement through deviation analysis.
