Deviations
(ความเบี่ยงเบน)
Definition
Deviations (ความเบี่ยงเบน) Hard Skill
Deviations refer to variations or departures from a standard, norm, or expected result in processes, measurements, or performance, which need to be identified and managed effectively to ensure quality and consistency.
Expertise Level
Level 1
Basic
1. Can recognize basic deviations from standard procedures or measurements.
2. Understands the importance of identifying deviations in work.
3. Can report simple deviations to the appropriate team or supervisor.
Level 2
Intermediate
1. Can analyze deviations to determine their causes and impact on processes.
2. Applies standard methods to monitor and control deviations.
3. Assists in developing corrective actions to address identified deviations.
Level 3
Advanced
1. Leads root cause analysis for complex deviations and implements strategic corrective actions.
2. Designs and improves processes to minimize future deviations.
3. Trains team members on deviation management and continuous quality improvement.
