Dispute Resolution

(การแก้ไขข้อขัดแย้ง)

Definition

Dispute Resolution (การแก้ไขข้อขัดแย้ง) Soft Skill

The ability to mediate and resolve conflicts or disagreements effectively by understanding different perspectives and facilitating mutually acceptable solutions.

Expertise Level

skill-level-0

Level 1

Basic

1. Recognizes the presence of conflicts or disagreements.

2. Listens to different viewpoints without bias.

3. Communicates clearly to understand the issues involved.

skill-level-1

Level 2

Intermediate

1. Facilitates open dialogue between conflicting parties.

2. Identifies underlying interests and concerns to guide resolution.

3. Applies negotiation techniques to reach mutually beneficial agreements.

skill-level-2

Level 3

Advanced

1. Manages complex disputes involving multiple parties effectively.

2. Develops and implements strategic conflict resolution plans.

3. Builds long-term consensus and fosters collaborative relationships.

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