Email Etiquette
(มารยาทในการใช้อีเมล)
Definition
Email Etiquette (มารยาทในการใช้อีเมล) Soft Skill
The set of guidelines and best practices for composing, sending, and managing professional and polite email communications.
Expertise Level
Level 1
Basic
1. Understands the importance of clear subject lines.
2. Uses proper greetings and closings in emails.
3. Avoids spelling and grammatical errors.
Level 2
Intermediate
1. Structures the email content logically and concisely.
2. Adapts tone and formality based on the recipient.
3. Uses clear and professional language to avoid misunderstandings.
Level 3
Advanced
1. Manages email threads and responses efficiently, maintaining professionalism.
2. Handles sensitive or complex topics with diplomacy and clarity.
3. Incorporates company communication policies and confidentiality requirements.
