Experience Design
(การออกแบบประสบการณ์)
Definition
Experience Design (การออกแบบประสบการณ์) Hard Skill
The process of creating meaningful and engaging interactions and environments that enhance the user’s overall experience with a product or service.
Expertise Level
Level 1
Basic
1. Understands basic principles of user experience and design.
2. Can identify key touchpoints in simple user interactions.
3. Applies basic feedback to improve experience design.
Level 2
Intermediate
1. Analyzes user needs and behaviors to inform design choices.
2. Creates user journeys and prototypes to enhance experience.
3. Incorporates feedback and testing results to refine designs.
Level 3
Advanced
1. Designs comprehensive multi-channel experiences that align with business goals.
2. Leads strategic initiatives to innovate and personalize user interactions.
3. Evaluates and integrates advanced tools and methodologies to optimize experience design.
