Extended Warranty
(การรับประกันขยายเวลา)
Definition
Extended Warranty (การรับประกันขยายเวลา) Hard Skill
A service agreement that extends the coverage period for repairs or replacements of a product beyond the standard warranty.
Expertise Level
Level 1
Basic
1. Understands the basic concept of extended warranties.
2. Can explain what products and defects are generally covered.
3. Aware of the standard warranty period and the extension it offers.
Level 2
Intermediate
1. Can evaluate different extended warranty options and coverage terms.
2. Understands the process for claim filing and repair or replacement under the extended warranty.
3. Able to communicate benefits and limitations clearly to customers.
Level 3
Advanced
1. Designs and negotiates extended warranty terms tailored to customer needs.
2. Analyzes warranty data to improve product reliability and service quality.
3. Manages extended warranty programs including risk assessment and cost optimization.
