Fault Management
(การจัดการข้อผิดพลาด)
Definition
Fault Management (การจัดการข้อผิดพลาด) Soft Skill
The ability to detect, analyze, and resolve faults or errors in systems or processes efficiently to ensure continuous operation and minimize disruptions.
Expertise Level
Level 1
Basic
1. Can recognize common faults and report them accurately.
2. Understands basic troubleshooting procedures.
3. Can follow instructions to resolve simple errors.
Level 2
Intermediate
1. Can analyze fault causes and implement appropriate solutions.
2. Uses diagnostic tools to identify system issues.
3. Monitors system performance to prevent future faults.
Level 3
Advanced
1. Can design and improve fault management processes.
2. Leads root cause analysis for complex system failures.
3. Implements strategic solutions to minimize fault recurrence and improve system reliability.
