Flight Attendant
(พนักงานต้อนรับบนเครื่องบิน)
Definition
Flight Attendant (พนักงานต้อนรับบนเครื่องบิน) Hard Skill
A flight attendant is responsible for ensuring passenger safety and comfort during flights, providing customer service, demonstrating safety procedures, and managing emergencies.
Expertise Level
Level 1
Basic
1. Understands basic safety regulations and emergency procedures.
2. Provides standard customer service to passengers.
3. Assists in boarding and disembarking processes.
Level 2
Intermediate
1. Effectively manages in-flight customer service and handles special passenger needs.
2. Demonstrates clear communication during safety demonstrations.
3. Responds appropriately to minor emergencies and medical situations.
Level 3
Advanced
1. Leads cabin crew during emergencies and complex situations.
2. Implements customer service excellence even under high-pressure conditions.
3. Trains new flight attendants and ensures compliance with all aviation standards.
