FOH
(งานหน้าบ้าน)
Definition
FOH (งานหน้าบ้าน) Hard Skill
FOH (Front of House) refers to all the operations and staff interactions that occur in the customer-facing areas of a business, particularly in hospitality and event settings, focusing on customer service, order handling, and maintaining a welcoming environment.
Expertise Level
Level 1
Basic
1. Understands basic FOH tasks such as greeting customers and taking simple orders.
2. Can operate standard customer service equipment like POS systems.
3. Maintains cleanliness and organization in the front area.
Level 2
Intermediate
1. Handles customer inquiries and complaints professionally.
2. Coordinates with kitchen and back of house staff to manage orders efficiently.
3. Manages seating arrangements and customer flow during busy periods.
Level 3
Advanced
1. Leads FOH team to deliver excellent customer service and experience.
2. Implements and improves service protocols and operational workflow.
3. Analyzes customer feedback and adjusts FOH strategies accordingly.
