Guest Service Management
(การจัดการบริการลูกค้า)
Definition
Guest Service Management (การจัดการบริการลูกค้า) Soft Skill
The ability to effectively oversee and enhance the entire guest experience by addressing needs, resolving issues, and ensuring satisfaction through excellent service standards.
Expertise Level
Level 1
Basic
1. Understands basic guest service principles and etiquette.
2. Responds politely and promptly to guest inquiries.
3. Recognizes common guest needs and concerns.
Level 2
Intermediate
1. Handles guest complaints effectively and professionally.
2. Manages guest expectations and communicates clearly.
3. Coordinates with team members to improve service delivery.
Level 3
Advanced
1. Develops and implements strategies to enhance guest satisfaction.
2. Leads teams to deliver exceptional guest experiences consistently.
3. Analyzes guest feedback to drive continuous service improvement.
