Hospitality Industry
(อุตสาหกรรมการบริการ)
Definition
Hospitality Industry (อุตสาหกรรมการบริการ) Hard Skill
The hospitality industry encompasses businesses and services that provide accommodation, food, entertainment, and customer service to travelers and guests, focusing on creating welcoming and enjoyable experiences.
Expertise Level
Level 1
Basic
1. Understands basic concepts and operations of hospitality services.
2. Can provide general customer service and assist guests politely.
3. Familiar with common roles and responsibilities in the hospitality sector.
Level 2
Intermediate
1. Can manage daily hospitality operations, including accommodation and food service.
2. Handles guest inquiries and complaints effectively.
3. Understands health, safety, and hygiene standards relevant to hospitality.
Level 3
Advanced
1. Leads hospitality teams to deliver exceptional guest experiences.
2. Designs and implements service standards to improve customer satisfaction.
3. Manages budgets, operations, and strategic planning within hospitality establishments.
