Hospitality Management
(การบริหารงานบริการโรงแรมและสถานที่พักผ่อน)
Definition
Hospitality Management (การบริหารงานบริการโรงแรมและสถานที่พักผ่อน) Hard Skill
Hospitality Management involves overseeing the operations and services of hotels, restaurants, and other hospitality-related businesses to ensure guest satisfaction and efficient business performance.
Expertise Level
Level 1
Basic
1. Understands basic operations of hospitality services.
2. Can assist with guest check-in and check-out procedures.
3. Familiar with standard customer service etiquette.
Level 2
Intermediate
1. Manages daily operations of hospitality services effectively.
2. Handles guest complaints and service recovery professionally.
3. Coordinates between departments to ensure smooth service delivery.
Level 3
Advanced
1. Develops strategic plans for hospitality business growth and guest experience enhancement.
2. Implements advanced operational policies and financial management.
3. Leads teams and drives innovation in service quality and efficiency.
