Hospitality Service
(บริการด้านการต้อนรับ)
Definition
Hospitality Service (บริการด้านการต้อนรับ) Hard Skill
The ability to provide welcoming, attentive, and professional service to guests, ensuring their comfort and satisfaction in various hospitality settings.
Expertise Level
Level 1
Basic
1. Greets guests politely and courteously.
2. Understands basic hospitality service standards.
3. Can assist guests with simple requests.
Level 2
Intermediate
1. Handles guest inquiries and complaints effectively.
2. Provides personalized service tailored to guest needs.
3. Demonstrates knowledge of hospitality operations and procedures.
Level 3
Advanced
1. Anticipates guest needs and exceeds service expectations.
2. Leads service teams to maintain high hospitality standards.
3. Develops and implements strategies to enhance guest experience.
